Tips for Making an ICBC Autoplan Claim and Maximizing Your Settlement

Tips for Making an ICBC Autoplan Claim and Maximizing Your Settlement

Injuries from a car accident can have far-reaching effects. You suffer, but you also have to deal with the realities of everyday life, such as paying bills while you can’t work. Additionally, you may face the fact that full recovery is not possible. Getting complete and fair coverage from your insurance brokers is more important than ever. All vehicles in British Columbia must be insured by the state’s public Auto insurance company, the British Columbia Insurance Corporation (ICBC). It means that ICBC will likely be involved in the subsequent processing of claims for damages.

The Insurance Company of British Columbia (ICBC) is a provincial crown company with the responsibility of providing all drivers in British Columbia (B.C.) with legally required auto insurance (often known as “basic insurance”).

ICBC Autoplan Claim
car insurence

Drivers in British Columbia can get all-risk vehicle insurance from the Insurance Corporation of British Columbia. Additionally, they are responsible for car registration and licensing, as well as driver licensing.

The fundamental auto plan offered by ICBC should cover accident victims’ medical costs and the loss of income. However, receiving fair compensation after making a claim is not always an easy task. ICBC claims can get stuck in several different ways, preventing affected parties from the accident payments they deserve

Key Mistakes To Avoid When Applying For An ICBC Autoplan

not gathering suffcient insurence

Not Gathering Sufficient Information

It is important to collect as much information as possible, including not only everyone's name, address, and driver's license, but also the license plate number and insurance information for out-of-state vehicles. drivers involved. We recommend that you take photos of all submitted documents.

Failing to Get Witness Information

If anyone saw your car accident, be sure to get the witness's name and contact information. It can be beneficial if they agree to provide you with a written statement at the scene of the accident.

failing to get witness information

Settling Too Early

ICBC Insurance Brokers often urge people to settle cases as soon as possible to avoid large payments. Do not close your case until you fully understand the extent of the injury and how it will affect your life in the long run.

Not Preserving The Evidence

Failure to secure evidence to support your claims can significantly undermine the strength of your case at a later date when your memory is less clear. Be sure to take pictures of the accident scene, injuries, and damage.

Posting Content to Social Media

If you have an ongoing claim on ICBC, it's best to remain silent on social media. ICBC will review your social media profile and may question the seriousness of your injury if you appear active and socially engaged. They may even use your social media posts as an excuse to deny your claims.

Tips for Making an ICBC Autoplan Claim

1) Report The Incident As Soon As Possible

Call the Dial-a-Claim Hotline or go to the ICBC claim services as soon as possible to report the accident to ICBC. A timely report makes sure that your complaint is recorded and enables ICBC to start the investigation process.

2) Collect Evidence

To support your case, gather as much information as you can. This includes documenting any injuries you incurred, the accident location, and any car damage. If there are witnesses, make an effort to get their contact details.

3) Obtain Medical Help

Seek emergency medical assistance if you were hurt in the accident. Be sure to keep track of all medicines, medical procedures, and related costs. The extent of your injuries and their effect on your life will need to be established through medical documentation.

4) Be Truthful And Specific

Provide accurate and detailed information when reporting the accident and filing your claim. Be honest about the circumstances surrounding the accident and any pre-existing conditions. Inconsistencies or misrepresentations can harm your claim's credibility.

5) Maintain Expense Records

Record all accident-related charges, including medical bills, auto repair bills, car rental fees, and any additional expenses you pay as a result of the accident. You can determine the value of your claim with the use of these documents.

6) Follow Prescribed Treatments

Follow the recommendations of your healthcare provider and commit to the recommended therapies and rehabilitation plans. If you don't, ICBC may claim that you created your injuries or that they weren't as bad as they were because of your fault.

7) Keep A Claims Diary

Call the Dial-a-Claim Hotline or go to the ICBC claim services as soon as possible to report the accident to ICBC. A timely report makes sure that your complaint is recorded and enables ICBC to start the investigation process.

8) Consider Hiring A Lawyer

It may be beneficial to consult with an attorney who specializes in personal injury if your claim is difficult, including serious injuries, if ICBC questions responsibility or the amount of the compensation. They can guarantee the protection of your rights, offer legal counsel, and engage in negotiations on your behalf.

9) Be Patient And Persistent

be patient as ICBC claims may take some time to process. To make sure your claim is moving forward, it's crucial to be persistent and follow up frequently. Do not be hesitant to handle the situation if you experience delays or problems or to contact ICBC's customer service division for support.

10) Recognize The Coverage of Your Policy

Understand the coverage limits and any potential restrictions by becoming familiar with your Autoplan insurance policy. This information will enable you to evaluate the fairness of ICBC's settlement offers and bargain successfully.


Keep in mind that every ICBC claim is different, and the procedure may change depending on the details of the case. You can get specialized guidance catered to your circumstances by speaking with a legal expert with experience in British Columbia personal injury claims.

Seek Medical Help Right Away

Quick medical attention will demonstrate that your injuries resulted from your car accident and not from some other circumstance or a pre-existing condition.

Identify Any Witnesses

Figure out who saw the accident and their names and phone numbers. They could be anyone who saw the accident happen, the drivers of the other cars, your family, or anybody else who can corroborate what you say about and how the incident or your injuries have changed your daily life.

To Minimize Your Harm, Follow To Medical Advice

Follow your doctor's advice on treatment when they are given to you. ICBC or the at-fault driver may assert that you were not as seriously hurt as you assert or that you permitted your injuries to get worse by not taking your treatment properly.

Contact a Trained ICBC Attorney As Soon As Possible

You must contact ICBC directly if you don't have a lawyer on your side. Its adjusters are instructed to inquire in a way that will reduce the amount of money they ultimately give you. A lawyer can help you avoid saying something unintentionally damaging to your case.

Follow Your Attorney's Counsel Regarding When To Settle

With an ICBC claim, you only get one chance to get it right. If you reach a settlement, you are unable to return later and ask for extra money if you require further medical care. A reputable ICBC attorney will advise you to postpone settlement talks until the full extent of your injury is known. By doing this, you'll have a better chance of receiving a settlement that takes into consideration your present as well as future demands.


As an auto insurance broker Burnaby, you play a vital role in guiding your clients through the ICBC insurance claims process. By understanding and following this step-by-step guide tailored to your local context, you will be well-equipped to provide expert assistance to your clients during their claims journey. Remember, effective communication, thorough documentation, and diligent advocacy will contribute to a smoother and more successful claims experience.

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